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The Thought Leadership Behind Successful Projects
COURSE INFORMATION, INSTRUCTOR, OUTLINE
Introduction
Instructor
Outline
SECTION 1: THE SIGNIFICANCE OF THOUGHT LEADERSHIP
Introduction
Introduction....continued
Why Making Waves is Good
Making Waves...continued
SECTION 2: THE IMPACT OF BUSINESS CULTURE ON PROCESS SUCCESS
Introduction
Who or What Drives Corporate Culture
Indicators of Culture Disruption
Indicators of Culture Disruption.....continued
SECTION 3: LOOKING BEYOND THE BOTTOM LINE
Introduction
Factors That Influence Culture
Why Focusing on the Bottom Line May be a Mistake
Exploring Favorable Outcomes
How Was This Achieved?
How Was This Achieved?....continued
SECTION 4: WAYS THAT LEADERS CAN CREATE A CULTURE OF SUCCESS
Introduction
Who Has The Greatest Impact on Project Success?
Who Has The Greatest Impact on Project Success?.....continued
Creating More Visibility
Creating More Visibility....continued
Investing in Teams
Investing in Teams.....continued
Enabling Through Technology, Investing in People
Seeking and Mentoring More Leaders
Seeking and Mentoring More Leaders....continued
SECTION 5: COMMUNICATION SKILLS OF EFFECTIVE LEADERS
Introduction
Introduction.....continued
Trust and Transparency
Focus, Objectivity, Fairness
Confidence and Leading by Example
Motivation and Flexibility
Accessibility and Clarity
Respect
Meeting with Regularity
Inclusiveness
Being Transparent
Respect
Why Right May be Wrong
Tools for Collaboration
SECTION 6: TRANSFORMING DIFFICULT STAKEHOLDERS INTO PARTNERS
Introduction
Introduction....continue
Importance of Timing
Establishing Trust
Clarifying Purpose
Addressing Difficult Stakeholders
Addressing Difficult Stakeholders.....continued
Addressing Difficult Stakeholders.....continued
Determining Root Causes
Dealing With Issues Head-on
Stakeholder Involvment
SECTION 7: HANDLING TEAM CONFLICT AND DYNAMICS
Introduction
Code of Conduct
Avoiding Procrastination
Isolating Problems
Becoming Clear and Direct
Following Up on Issues
Avoiding Making Difficult Decisions
Documentation
Lessons Learned
SECTION 8: CRM ALIGNMENT
Introduction
Introduction.....continued
Role of the CRM vs PM Teams
CRM and PM Goal Alignment
Benefits for Both Teams
Benefits for Both Teams.....continued
Customer Benefits
Customer Benefits...continued
End of Course
Enabling Through Technology, Investing in People
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